In searching for a new HVAC sytem to replace my aged system I secured 3 bids and ultimately chose Puyallup Heating and Air Conditioning as my provider! Based upon the recommended solution and its value along with the reviews and length of time as a business (since 1946), professionalism of the evaluation and recommendation from our estimator.
Erik Hoover was very knowledgeable and professional in this process and established my trust!
The installation team led by Mark Todd as well as Troy, Deven and Kevin did a efficient , well organized job which gave me great confidence in thier organization!
Needless to say, I feel that my expectations were exceeded! From my initial contact with Katie and Tonya to the completion of the installation, all the efforts were outstanding and reinforced my decision to award them my business, for now and in the future!
Erik Hoover was very knowledgeable and professional in this process and established my trust!
The installation team led by Mark Todd as well as Troy, Deven and Kevin did a efficient , well organized job which gave me great confidence in thier organization!
Needless to say, I feel that my expectations were exceeded! From my initial contact with Katie and Tonya to the completion of the installation, all the efforts were outstanding and reinforced my decision to award them my business, for now and in the future!
Puyallup Hearting’s technician, Anthony M., was absolutely incredible! Timely, polite, knowledgeable and walked me through each step of the troubleshooting. Resolved our issue quickly and even made an extra effort to answer my questions on upgrades and servicing in future. Thanks Anthony for everything, especially restoring our AC so quickly!
You would be hard pressed to find a more honest and up front estimate. Fantastic customer service. If all sales people were like Erik the world would be a better place
Great Experience!
We had a new furnace, air conditioner and heat pump installed by this firm. Their sales and administrative staff are friendly and well informed. The installers that completed our installation (Todd Riddle, James Grover and Deven Lambert-Heath), completed their work in a friendly and efficient manner. Our unit required a difficult installation and it took place on a very warm day. These three individuals outdid themselves, they are true professionals.
We had a new furnace, air conditioner and heat pump installed by this firm. Their sales and administrative staff are friendly and well informed. The installers that completed our installation (Todd Riddle, James Grover and Deven Lambert-Heath), completed their work in a friendly and efficient manner. Our unit required a difficult installation and it took place on a very warm day. These three individuals outdid themselves, they are true professionals.
Response from the owner:Thank you for the great review and for choosing Puyallup Heating & Air Conditioning, Richard! We’re so glad to hear you had a positive experience with our entire team—from sales to installation. We’ll be sure to pass along your kind words to Todd, James, and Deven. We appreciate your business and look forward to assisting you with your future HVAC projects!
Jason provided outstanding customer service: came over and provided post installation instruction on the thermostat, the thermostat app, furnace, and heat pump.
He was absolutely thorough and corrected an initial set up, so I now have the ability to use the automatic feature on thermostat.
He was absolutely thorough and corrected an initial set up, so I now have the ability to use the automatic feature on thermostat.
Response from the owner:Thank you for the great review and for choosing Puyallup Heating & Air Conditioning, Daniel! We're glad to hear Jason provided such thorough and helpful service. We'll be sure to share your feedback with him. We appreciate your business and look forward to assisting you with your future HVAC projects!
Jason did a great job getting us back up and cool again!
Response from the owner:Hi Michelle, thank you for the great review and for choosing Puyallup Heating & Air Conditioning! We’re glad Jason got your A/C system back up and running. We appreciate your business and look forward to assisting you again in the future.
Jason was great as always. Efficient & knowledgeable.
Response from the owner:Thank you for choosing Puyallup Heating & Air Conditioning, Henson! We're glad to hear Jason provided efficient and knowledgeable HVAC service. We appreciate your continued support and look forward to assisting you with your future HVAC projects!
Great job and just in time for the hot weather. Erik was superb in taking the order and pointing out any issues. The crew was courteous and respectful and did a great job. We'd usen these guys again.
Response from the owner:Hi K. Woo, thank you for choosing Puyallup Heating & Air Conditioning! We’re glad Erik and the crew provided great service and got everything done just in time for the heat. We truly appreciate your feedback and look forward to assisting you with any future HVAC needs!
Informative.
Response from the owner:Hi Michael, thank you for choosing Puyallup Heating & Air Conditioning! We’re glad to hear you found our service informative. We appreciate your feedback and look forward to supporting your future HVAC maintenance needs.
I recently had a heat pump and new water heater installed. From the initial quote visit to the installation - everyone at Puyallup Heating & Cooling took great care of me. The installation team was fantastic - so impressed with their professionalism, efficient, quality & clean work, kindness and just overall great service. Mark, James, Todd & Deven were at my house most of the day and vibes were fantastic. No raised voices or any drama that was noticed by me - they were laughing and joked around. They didn’t act rushed or seem like they were in an hurry. They took their time showing me all of the work they did and how to use the system - this was part of their normal process, I didn’t even need to ask. They annswered all my questions without even the slightest bit of condescension or talking down. Especially when I noticed the wrong size HW Heater was sent, they didn’t act put out - they immediately called the office, confirmed my order and it was swapped out, just like that, I never once felt uncomfortable being alone and/or having them in my home. Highly recommend calling them for your HVAC needs.
Response from the owner:Hi Elle, thank you for choosing Puyallup Heating & Air Conditioning! We're thrilled to hear that your experience—from the quote to the installation—was so positive. It's great to know Mark, James, Todd, and Deven delivered not only quality HVAC work but also outstanding professionalism and care throughout the day. We appreciate your thoughtful review and recommendation, and we’re always here to help with your HVAC needs!
Had an unfortunate issue when my furnace failed after 19 years - a good run IMO - and needed to replace. I called a few local HVAC companies and scheduled estimates as well as requested referrals from some colleagues. Puyallup Heating and A/C was one of the referrals and I can see why! The estimator was the most professional and least aggressive of all four who we had over, he didn't push their extra services that were unnecessary as others did and had the best price! They scheduled install and the team was awesome - showed up on time, were courteous and moved their truck to the street after unloading the necessary items (most others leave it in the alley and block trash pickup). During the installation they kept us informed of the progress and timeline, wore booties when in the house and cleaned up all materials after done. While it's never a fun experience dealing with an issue like this, the professionals at Puyallup Heating and AC made it much easier.
Response from the owner:Hi Keith. Thank you for making the time to give a thorough review of your recent experience with Puyallup Heating and Air Conditioning. We are glad to hear that you were satisfied at every step in the process and the installation crew was mindful of your home and neighborhood. 19 years was a good run for your old furnace, and we hope that your new Carrier furnace brings you many years of comfort.
Jason provided superior customer service when servicing our hot water tank and gas furnace/heat pump today. He explained in great detail the tasks he completed, made recommendations, with professionalism and kindness.
Thank you!!
Thank you!!
Response from the owner:Thank you, Deena, for the feedback on your recent service visit from Puyallup Heating and Air Conditioning and for Jason’s compliments. He does a great job for us, and we are lucky to have him as part of the team.
Puyallup Heating has been great to work with from service and repair to installing an entire new system. Their tech Jason is absolutely the best to work with - a consummate professional who is very knowledgeable but explains a complex system in plain understandable language. Highly recommend.
Update- We've had Jason out to service several times and we are still super impressed with his knowledge and service.
Update- We've had Jason out to service several times and we are still super impressed with his knowledge and service.
Response from the owner:Hi Dan, thank you for choosing Puyallup Heating & Air Conditioning! We’re glad to hear you’ve had a great experience with both HVAC service and installation. We’ll be sure to share your kind words with Jason and the rest of the team. We appreciate your recommendation and look forward to assisting you with your future HVAC needs!
Jason came out to our facility and promptly repaired our ac system. I would recommend puyallup heating to anyone who needs hvac service. He was very knowledgeable and easy to communicate with.
Response from the owner:Hello Lee. Thank you for choosing Puyallup Heating and Air Conditioning to resolve the problem with your Air Conditioner. We’re glad to know that Jason was able to help you and we appreciate the feedback on the service you received from him.
A few years ago we had them install a new heating and cooling system along with a new hot water tank. Recently I had them out to provide a service check on our heating and cooling system and once again I was very impressed with the their service. The technician was very thorough. I will be using them again.
Mike S
Mike S
Response from the owner:Thanks, Mike, for choosing Puyallup Heating and Air Conditioning for your original installation and for your recent service call. Regular service by one of our techs is a key component to maintaining your systems longevity and will make sure your Air Conditioner is ready to perform at it best this coming summer.
These guys were great from Erik in sales to the install team of Todd, Troy and Mark. They were all very knowledgeable and great to work with. Once I decided to go with them, they were installing within a few days. I was referred by one of my neighbors and she was spot on with her recommendation.
Response from the owner:Thank you, Chuck, and thanks to your neighbor for recommending Puyallup Heating and Air Conditioning for your new Heat Pump and furnace. We do appreciate getting referrals and please contact our office with your neighbor name so we can send them a referral bonus. We hope you enjoy many years of year-round comfort with your new HVAC system.
Puyallup Heating and Air Conditioning is fantastic! You can’t go wrong with them! My old furnace finally quit working and after a simple phone call and talking with there estimator Eric, they scheduled me right in for a replacement. Eric explained everything very well and was easy to talk to. Also, there prices are very very good compared to other companies out there. An excellent team by the names of James and Deven arrived right on time and did a super nice job installing my new furnace. Both of them were very professional and answered all questions I had about maintenance and servicing. They went over the operation of the furnace and how to use the nice new thermostat. I will say I had a most excellent experience with Puyallup Heating and Air conditioning from beginning to end. They have a great team, very professional and best prices around, seriously! I definitely would recommend them to anyone.
Response from the owner:Thanks, Michael, for sharing your experience with Puyallup Heating and Air Conditioning. We are glad to hear that things went well from start to finish and for the great feedback on the people who helped you.
James and Mark recently replaced my furnace. They were extremely professional, explained what I needed to know going forward and were overall pleasant to work with. I highly recommend Puyallup Heating & Air.
Response from the owner:Thank you for sharing your positive experience with Puyallup Heating and Air Conditioning and for the good feedback on the installation by James and Mark. We hope that your new furnace brings many years of making your home more comfortable.
Puyallup Heating replaced out gas furnace and water heater and we are very satisfied with their products and prices. Deven, James and Todd were professional and easy to work with.
Response from the owner:Thanks Kurt for choosing Puyallup Heating and Air Conditioning to help with you project and for the great feedback on the crew who installed it for you.
Woke up to furnace making awful noise. Did a quick check of reviews and found PHAC. Filled out online contact request. Within 10 min I got a call. They booked for next day but with freezing temps I asked if they had a cancellation if they would reschedule me. Within the hr I got a call that they would be out this afternoon.
Anthony arrived and did a great job! He was efficient and explained his process and results.
I am very pleased with PHAC service and response time!
Anthony arrived and did a great job! He was efficient and explained his process and results.
I am very pleased with PHAC service and response time!
Response from the owner:We appreciate the kind words about the service you received from Anthony and for choosing Puyallup Heating and Air Conditioning when your furnace was not operating properly. Our service department is constantly managing the schedule to quickly help people like you when the weather is cold.
