I recently had a heat pump and new water heater installed. From the initial quote visit to the installation - everyone at Puyallup Heating & Cooling took great care of me. The installation team was fantastic - so impressed with their professionalism, efficient, quality & clean work, kindness and just overall great service. Mark, James, Todd & Deven were at my house most of the day and vibes were fantastic. No raised voices or any drama that was noticed by me - they were laughing and joked around. They didn’t act rushed or seem like they were in an hurry. They took their time showing me all of the work they did and how to use the system - this was part of their normal process, I didn’t even need to ask. They annswered all my questions without even the slightest bit of condescension or talking down. Especially when I noticed the wrong size HW Heater was sent, they didn’t act put out - they immediately called the office, confirmed my order and it was swapped out, just like that, I never once felt uncomfortable being alone and/or having them in my home. Highly recommend calling them for your HVAC needs.

Had an unfortunate issue when my furnace failed after 19 years - a good run IMO - and needed to replace. I called a few local HVAC companies and scheduled estimates as well as requested referrals from some colleagues. Puyallup Heating and A/C was one of the referrals and I can see why! The estimator was the most professional and least aggressive of all four who we had over, he didn't push their extra services that were unnecessary as others did and had the best price! They scheduled install and the team was awesome - showed up on time, were courteous and moved their truck to the street after unloading the necessary items (most others leave it in the alley and block trash pickup). During the installation they kept us informed of the progress and timeline, wore booties when in the house and cleaned up all materials after done. While it's never a fun experience dealing with an issue like this, the professionals at Puyallup Heating and AC made it much easier.

Jason provided superior customer service when servicing our hot water tank and gas furnace/heat pump today. He explained in great detail the tasks he completed, made recommendations, with professionalism and kindness.
Thank you!!