Maintenance person (Donald) was prompt, efficient and very helpful. Answered all questions I had, explained what he was doing, and gave options on further maintenance.
Great service! Jason was very helpful and informative will definitely recommend Puyallup heating and air conditioning. I give them two thumbs up!
I can't say enough good things about this team. Living in Seattle, you're usually stuck choosing between sky high prices that force you to DIY everything or subpar work. But these guys are pros. They delivered amazing work at a truly reasonable cost.
Sean, our sales rep, was especially thoughtful. He took into account some unusual aspects of my house and didn't try to oversell me on something I didn't need. That honesty is rare and only 2 of the 4 companies that quoted gave that honesty, Sean being one of them.
I previously hired a different company in Auburn to service my furnace and they basically refused to touch it and still charged me a $99 service fee, despite being only a couple miles from my house.
This team took the job seriously and handled it with skill, kindness, and care. They also took the time to teach me about the new equipment, including all the thermostat and heat pump buttons. Also huge shout out to their electric guy. He rocks! So refreshing to be able to hand off a home task and know it'll be done right. When you have to pay for a big home service, these are the people you want. Great pricing, top-notch work, and genuinely kind folks.
Sean, our sales rep, was especially thoughtful. He took into account some unusual aspects of my house and didn't try to oversell me on something I didn't need. That honesty is rare and only 2 of the 4 companies that quoted gave that honesty, Sean being one of them.
I previously hired a different company in Auburn to service my furnace and they basically refused to touch it and still charged me a $99 service fee, despite being only a couple miles from my house.
This team took the job seriously and handled it with skill, kindness, and care. They also took the time to teach me about the new equipment, including all the thermostat and heat pump buttons. Also huge shout out to their electric guy. He rocks! So refreshing to be able to hand off a home task and know it'll be done right. When you have to pay for a big home service, these are the people you want. Great pricing, top-notch work, and genuinely kind folks.
We have had Puyallup Heating and Air Conditioning for as long as we have lived in this house >20 years. We will continue to have them service our home. Thank you for your always "on time" services.
Jason on the service tech team was friendly and quick to trouble shoot my ductless unit.
Response from the owner:Hi Patrick, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Jason was friendly and quick to troubleshoot your ductless unit. We appreciate your support and look forward to assisting you with your future HVAC needs!
Jason is very efficient, friendly, and knowledgeable. The service from Puyallup Heating is always outstanding.
Response from the owner:Hi Michael, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Jason was efficient, friendly, and knowledgeable, and that our HVAC maintenance service continues to exceed your expectations. We appreciate your loyalty and look forward to keeping your home comfortable!
Todd, Deven, and Aaron did an amazing job on the installation. They were very helpful and knowledgeable. Sean answered every question and even drove to my work to get my signature. They all made my life very easy during the process.
Response from the owner:Hi Michael, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're so glad to hear Todd, Deven, and Aaron did an amazing job with your HVAC installation and that Sean went above and beyond to make the process easy for you. We appreciate your trust in our team and look forward to helping with your future HVAC service needs!
Response from the owner:Hi Rhonda, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're happy to hear you were pleased with your HVAC system maintenance and look forward to assisting you with your future heating and cooling needs.
On time, professional, and helpful. All you could ask for.
Response from the owner:Hi Kevin, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're glad to hear our team was on time, professional, and helpful during your HVAC system repair and maintenance. We appreciate your support and look forward to keeping your home comfortable year-round!
Response from the owner:Hi Linda, thank you for the five-star review and for choosing Puyallup Heating & Air Conditioning! We're happy to know you were satisfied with your HVAC system maintenance and look forward to assisting you with your future heating and cooling needs.
Daniel was very nice and professional.
Response from the owner:Hi Kerri, thank you for the great review and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Daniel was nice and professional during your HVAC system maintenance. We appreciate your support and look forward to helping with your future heating and cooling needs!
Jason is the BEST, the job he does and his knowledge is #1.
Response from the owner:Hi Jackie, thank you for the great review and for choosing Puyallup Heating & Air Conditioning! We're thrilled to hear Jason’s knowledge and quality of work made such a positive impression during your HVAC system maintenance. We appreciate your support and look forward to keeping your home comfortable!
Service was excellent and honest Daniel did a great job
Response from the owner:Hi Chuck, thank you for the great review and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Daniel provided excellent and honest service and did a great job. We appreciate your support and look forward to helping with your future HVAC needs!
Jason is always very professional and friendly. His work is outstanding and he has been our technician for years.
Response from the owner:Hi Kathy, thank you for the great review and for choosing Puyallup Heating & Air Conditioning! We're so glad to hear Jason has been your technician for years and continues to provide professional, friendly, and outstanding HVAC system maintenance. We appreciate your loyalty and look forward to keeping your home comfortable for many more years!
Jason was extremely knowledgeable- knew exactly what the problem was with our AC unit & fixed it quickly. He was very pleasant & had great advice on how to enable our AC to avoid power outages. Puyallup Heating & air are the right people to contact if there are problems with your furnace or AC or you need new units. Have used them for several years.
Response from the owner:Hi Murel, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Jason quickly diagnosed and fixed your AC issue and provided helpful advice to keep your system running smoothly. We appreciate your continued trust in our team over the years and look forward to assisting with your future HVAC needs!
Jason, Sean, and the entire team were outstanding. They were very honest and transparent about my furnace situation, especially compared to my previous experience with another company. I truly appreciated the clear communication and integrity they showed throughout the process. Their professionalism made me feel safe, comfortable, and confident in the work being done. I highly recommend them for anyone looking for trustworthy and reliable HVAC service.
Response from the owner:Hi, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're thrilled to hear Jason, Sean, and the team were honest, transparent, and professional during your furnace service. We appreciate your recommendation and look forward to assisting with your future HVAC system maintenance and repair needs!
We had our furnace and heat pump serviced today by Puyallup Heating. Our technician, Daniel Kelly, was very thorough and professional. He clearly explained everything that he did, what we can do to help maintain the system, and left.a thorough checklist of work done with numerous photos. He left with our system I top working order. Thanks, Daniel.
Response from the owner:Hi Les, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Daniel was thorough and professional, clearly explained his work, and left your furnace and heat pump in top working order. We will be sure to share your feedback with the team and look forward to assisting you with your future HVAC service needs!
8/19/25 - Jason did maintence on my heat pump today. He solved the issue with a indoor communication system fault. Jason always is very professional and knowledgeable and Puyallup Heating and Air Conditioning Company is the best there is. Thank you, Jason.
Response from the owner:Hi Jerry, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're glad Jason resolved the communication fault on your heat pump and provided the professional, knowledgeable service you can count on. We’ll be sure to share your feedback with him, and we look forward to assisting you with your future HVAC projects.
I had annual maintenance done on my furnace on August 5. Jason Flynn did the job. He is very friendly, polite, and professional. When I do next year's annual maintenance, you can send him out again!!
Response from the owner:Hi D, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Jason was friendly, polite, and professional during your annual furnace maintenance. We’ll be sure to share your feedback with him, and we look forward to assisting you with your future HVAC projects.
Great job! Very thorough. Daniel explained everything he did in the servicing.
Response from the owner:Hi Richard, thank you for the positive feedback and for choosing Puyallup Heating & Air Conditioning! We're glad to hear Daniel was thorough and explained everything during your HVAC system servicing. We will be sure to share your feedback with the team and look forward to assisting you with your future heating and cooling needs!
